Governance procedure

Who we are

The Hospitality Wellbeing and Development Promise is governed by the trade organisations within the Hospitality and Tourism Skills Board, these are, UKHospitality, the British Beer and Pub Association, and the British Institute of Innkeeping. UKHospitality manages the signatory applications.

The content of the Promise will be reviewed on an annual basis, ensuring it is up to date with the latest advice and government guidance. This review will tie in with an annual renewal process, ensuring that businesses are fulfilling the requirements of the Promise and that team members are receiving the support they need. This will require signatories to reply to an automated email, and complete a short form, which includes a prompt to confirm they are still upholding the expectations of the Promise a year on.

In the case of a dispute, whereby a team member believes their organisation is a not fulfilling the pledges they have signed up to, UKHospitality will follow the procedure set out in the complaint’s mechanism outlined below.